Privacy

How Warde support handles the details of the people who use it.

What we hold

• Your name and work email, and which Warde customer you raise cases for.
• The cases you raise, the replies on them and the files you attach.
• Your role on your organisation’s team, and who approved you and when.

When you sign in with Google or Microsoft, we keep only your email address from them. For Microsoft we also check which organisation’s directory your account is in, and do not keep it.

Why

To answer support cases under your organisation’s Warde licence, and to show your organisation its licence count.

Who sees it

Warde staff, and the other approved people at your organisation, who see your organisation’s cases. We do not sell or share it with anyone else.

Where it is kept

• Cases are kept in Atlassian’s Jira Service Management, which may store data outside Australia.
• Your contact record is kept in Google Cloud in Sydney.
• Google signs you in, through Microsoft when you use a Microsoft work account. Resend sends the sign-in emails. Cloudflare carries the traffic to this site.
• Warde staff follow cases in Warde’s own Slack workspace.

Cookies

This site sets only the cookies it needs to keep you signed in. It uses no analytics or advertising cookies.

Your choices

To see, correct or remove your details, ask your organisation’s support admin to remove you from the team, or email hello@warde.app. We handle personal information under the Australian Privacy Principles.